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Bilingual Marketing QA Performance Analyst

  • IT, Software development, System Engineering Jobs
  • Banking, Finance, Insurance, Accounting and Trade jobs

Description

  • Monitor inbound and outbound calls for compliance, process improvements, sales opportunities, and accuracy.
  • Lead calibrations with sales center management to analyze problems and optimize processes.
  • Build presentations that effectively analyze and communicate insights.
  • Learn and adapt quickly, able to multi-task while effectively managing time with limited oversight.
  • Play an active role in quality feedback forms, processes, and training.
  • Exceed performance metrics, such as listening to certain number of calls daily.
  • Remain professional, polite, and composed throughout all internal and external interactions.

Responsibilities

  • Excellent communication and interpersonal skills; ability to deliver QA-focused recommendations and compliance trends.
  • Friendly personality with an overall professional demeanor.
  • Work well in a fast-paced, exciting environment.
  • Proficient in Microsoft Office Suite and other relevant computer software.
  • Superior understanding of performance metrics; ability to how individual goals correlate to overall team goals.
  • Fluency in reading and speaking both English and Spanish preferred.
  • Bachelor’s degree preferred, but not required.

Hard Skills

  • Microsoft Office
  • Operating Systems
  • Quality assurance
  • Data analytics
  • Advanced language knowledge

Soft Skills

  • Communication
  • Adaptability
  • Team-oriented
  • Team player
  • Strong work ethic

We offer

  • Open vacation policy because work life balance is important
  • 401k program with company match
  • Employee Stock Purchase Program
  • Medical, dental, vision, and life insurance benefits
  • Paid maternity and paternity leave
  • Professional growth opportunities
  • Generous employee referral bonuses
  • Employee Resource Groups
  • Work from Home Stipend
  • GoHealth is an Equal Opportunity Employer