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ServiceNow ITSM BSA (Remote position with up to 25% travel)

  • IT, Software development, System Engineering Jobs

Description

  • Leading a User Experience Workshop.
  • Requirement Gathering, analyzing, document, and managing business and user requirements (both functional and non-functional) to effectively recommend and functionally design technology solutions that best address the requirements.
  • Implement dynamic and responsive Service Portal and end-user interfaces on the ServiceNow Platform.
  • Help refines the Concurrency standard for Service Portal implementations.
  • Conduct workshops with clients
  • Identify potential solutions for the business and provide input to issues or risks (through solid knowledge of the business and user requirements).
  • Identify project interdependencies and communicate requirement/scope issues and participate in driving them to resolution for inclusion in the functional specifications.
  • Translate high-level business requirements into functional specifications for input into application activities.
  • Interact with subject matter experts, application development, implementation support, and production support staff to define functional specifications that meet users requirements and are technically appropriate
  • Participate in the investigation and resolution of complex and unusual problems.
  • Recommend changes to established methods, suggests alternative solutions and new methods, to improve quality and increase productivity.
  • Communicate with the Project Managers and assists in the management of client expectations.
  • Create and maintain BSA deliverables as mandated in our development lifecycle.
  • Provide support for the creation and maintenance of project documentation as per the development life cycle.
  • Assist in analysis and reporting of testing defects when requested.
  • Provide implementation and post-implementation support.
  • Provide consulting to technical, sales, service line, and operational staff as required.
  • Assist in the preparation of client presentations concerning project scope, timeline, activities, issues, and progress as required.
  • Estimate timelines for the requirements phase of the project and ensure that the requirements are scheduled in manageable components.
  • Provide input for post-implementation review document and implement corrective procedures.

Responsibilities

  • B.E./B.Tech./M.E./M.S./M.Tech. from Computer Science, Electronics and Communications and Electrical Engineering fields with an excellent academic record
  • Minimum 3 years of working experience as a Business Systems Analyst or equivalent
  • 3 years experience with ServiceNow
  • Knowledge of JavaScript, Angular, Web Services (REST/SOAP)
  • ServiceNow Certified System Administrator (preferred)
  • ITIL Foundation Certification (preferred)

Hard Skills

  • Coding and Programming (Python, C#, Java, PHP, etc
  • Data Analytics
  • Operating Systems
  • Software development
  • Best practice development
  • Agile methodology
  • Business analysis
  • Business Process Understanding

Soft Skills

  • Communication
  • Problem-solver
  • Team player
  • Strategic thinker
  • Organized

We offer

This is an exceptional opportunity to join a fast-growing, successful, and innovative company. Alcor enables you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness, and collaboration.