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Implementation Manager

  • Translation, Localization, Interpretation Jobs

Description

  • Act as client advocate throughout the execution of the project
  • Manage on-boarding and scoping of client requirements at project launch
  • Educate client on technical requirements and features, partnering to deliver optimal solution
  • Develop implementation schedules in collaboration with client and internal production teams
  • Build and document all client management processes
  • Develop strong client relationships and foster new business opportunities with existing contacts
  • Forecast client budgets to cover ongoing website updates and new initiatives
  • Generate accurate cost estimates and handle client invoicing
  • Ensure smooth maintenance of language websites and ongoing client satisfaction

Responsibilities

  • - BS/BA required or equivalent work experience
  • - 3 years minimum experience in Account or Project Management in a web agency or localization environment
  • - Proven experience managing multi-faceted projects from inception to launch
  • - Fluency in English a must along with excellent verbal communications skills
  • - Must possess a sense of urgency and the ability to work under pressure
  • - Demonstrate a high degree of attention to detail and ownership
    - Additional languages and localization experience a definite plus

Hard Skills

  • Customer relations
  • Relationship building
  • Customer success
  • Client management
  • Timelines
  • Deliverable management
  • Scheduling
  • Accountability
  • Ability to use project management software
  • Advanced language knowledge

Soft Skills

  • Communication
  • Multitasker
  • Work well under pressure
  • Attention to detail
Translations.com
  • Main info
  • Language English
  • Experience level Entry Level
  • Job type Full Time
  • Salary negotiable
  • CountryUnited States of America
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We offer

Translations.com offers a comprehensive benefits package including: medical, dental, vision, 401k, paid time-off, company sponsored life insurance, short term and long term disability, flexible spending account options, and a pro-active and accessible HR department that focuses on the staff’s health and happiness.