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Project Manager

  • Banking, Finance, Insurance, Accounting and Trade jobs
  • Management (incl. project, product management & human resources)

Description

  • Enable the management and delivery of Customer Success Operations initiatives, including, but not limited to new programs, processes, and supporting systems.
  • Manage Customer Success Operations projects through the project lifecycle of initiation, planning, execution, testing, and closure.
  • Document requirements, design specifications, test plans, and project summary reports for all applicable Customer Success Operations initiatives.
  • Report on project and portfolio milestones, statuses, and potential risks/issues.
  • Assist with the identification and implementation of business process enhancements to facilitate effective and efficient operations.
  • Analyze, research, and document potential resolution of complex workflow issues for leadership approval and eventual delivery.
  • Partner with other business areas, consultants/vendors, and technology teams to deliver on project milestones and promote awareness and transparency.
  • Assess and effectively manage risks associated with Customer Success Operations to ensure activities are in alignment with the company’s and department’s risk appetite and risk management framework.
  • Other duties as assigned.

Responsibilities

  • 3+ years of project management experience in a high-growth environment.
  • Comfort with the ambiguity of changing priorities and flexibility to new ideas within a fast-paced environment.
  • Strong attention to detail and craftsmanship, with a knack for prioritization and scoping.
  • Curiosity about how things work, with the ability to anticipate problems or spot areas for improvements.
  • Organized and self-driven with a joy for learning new programs, systems, and tools.
  • Strong project management skills, with experience driving stakeholder alignment, prioritization, scoping, design, execution, change management, and success metrics.
  • Strong written and interpersonal communication skills, with the ability to clearly communicate projects to stakeholders.
  • Strong analytical capabilities
  • High care/low ego approach to your work.

Hard Skills

  • Cross-functional collaboration
  • Risk assessments
  • Business analysis
  • Deliverable management
  • Scheduling
  • Accountability
  • Executive updates
  • Ability to use project management software

Soft Skills

  • Communication
  • Organized
  • Driven
  • Attention to detail