Go Back

Support Engineer (Japanese/English Bilingual)

  • Telecommunication, Call Centre, Customer Service Jobs
  • IT, Software development, System Engineering Jobs

Description

  • Being the first point of contact for both our Japanese-speaking and English-speaking users when they need help or have questions, providing solutions and creating a world class support experience
  • Taking a consultative approach to problem-solving, helping our customers become acclimated with the mmhmm app so they can quickly see the benefit of utilizing the app
  • Maintaining fantastic Japanese and English written communication skills while being a an expert in the mmhmm product
  • Demonstrating autonomy, patience, empathy, resourcefulness and high technical acumen
  • Being the liaison between our customers and the product team; documenting and escalating customer and internal issues appropriately, identifying common product issues, collecting feedback, troubleshooting and being able to effectively communicate with both customers and our internal product development teams

Responsibilities

  • 1+ years of experience in providing customer support via email and live chat
  • Technical software and hardware troubleshooting aptitude and experience
  • Experience with working on a fully distributed team, and communicating with colleagues in other (mostly US) time zones
  • Experience with both macOS and Windows operating systems
  • A desire to thrive in a challenging environment and enjoy helping people
  • A self-starter mentality with a goal to make a direct, tangible impact on a rapidly growing product and company
  • Fantastic written and verbal communication skills in both Japanese and English
  • Impeccable time management skills
  • A passion for collaborating with a customer-centric team

Hard Skills

  • Data Analytics
  • Database and Queries
  • Windows operating system
  • Customer relations
  • Software development
  • Cross-functional collaboration
  • Advanced language knowledge
  • Advanced writing skills

Soft Skills

  • Team player
  • Time management
  • Self-motivated

We offer

Available shifts
Monday-Friday (except Japanese National Holidays)
  • 9am - 6pm (JST) - Japan Standard Time
  • 10am-7pm (JST) - Japan Standard Time