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Brokerage Operations Support Specialist
- Telecommunication, Call Centre, Customer Service Jobs
- IT, Software development, System Engineering Jobs
- Transport, Logistics, Procurement, Import/Export Jobs
Description
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Learn how the NFI non-asset intermodal operations work in regard to moving freight.
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Learn the general geography of the United States as it applies to transportation.
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Learn about basic modes of transport – Full Truckload, LTL, Intermodal
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Learn the fundamental aspects of NFI TMS Systems including load entry, tracking, and dispatch.
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Entering orders into the system according to customer standard operating procedures
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Carrier Vetting; the setup of new carrier partners into EDGE TMS
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Proof of Delivery (POD) Requests for accounting or, account managers
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Verifying pertinent shipment information such as purchase order number, pick up number, delivery number, shipper information and hours of operation, receiver information and hours of operation, quantities, and special requirements.
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Troubleshooting any issues arising during the verification process.
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Escalating issues to the carrier or customer account managers in a timely manner when necessary
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Setting pick up or delivery appointments and entering them in the system
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Requesting appointment changes as per related standard operating procedures
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Ensuring all parties are advised of appointment times.
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Monitoring railroad tracing records while in transit - troubleshooting events that are delayed.
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Contacting carriers to set and confirm appointments and updating the system.
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Determining carrier eta for delivery and flagging any potentially late deliveries to carrier and customer logistics specialist
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Provide ad-hoc information to carriers as requested, or forward the request to the carrier account manager if necessary.
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Duties, as assigned by management, could include, but not limited to; the responsibility to cross-train with other operations representatives on each other’s areas of responsibility.
Responsibilities
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High school diploma or GED required. College Diploma preferred
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1–2 years of experience in logistics and/or customer service preferred.
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Strong computer knowledge or willingness to learn, MS Office applications,
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Strong data entry, customer service, and troubleshooting skills.
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Exceptional conflict resolution and negotiation skills.
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Excellent oral and written communication skills.
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Bilingual (English, French) preferred.
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Ability and availability to work irregular or extended hours including afternoons, nights, weekends, and potentially holidays as needed.
Hard Skills
- Microsoft Office
- Data entry
- Multi-line phone proficiency
- Customer relations
Soft Skills
- Problem-solver
- Conflict resolution
- Flexible
