The Operations Unit is responsible for the 24/7 operations and business administration of the EBA CLEARING payments services. The unit is structured into three main areas.

The profile

The successful candidate will

• have a completed university degree in finance, business administration, operational management (or equivalent)
• have at least 2 or 3 years of experience (within the European market infrastructures, transaction banking environments or the financial services industry would be a plus)
• have a good knowledge of Microsoft Office (Word, Excel, PowerPoint)
• be fluent in English (in written and spoken form), an additional European language would be a plus

In addition, the successful candidate should

• be highly analytical with efficient problem-solving skills and the ability to make decisions under pressure
• be able to evaluate operational risks when making decisions and taking action
• be a good team-player with strong inter-personal skills
• be detail-oriented and able to manage multiple tasks simultaneously
• be able to work autonomously and have a proactive approach
• be able to identify business process improvement opportunities
• be able to maintain confidentiality
• be performance- and results-driven
• be able to work in shifts, including the possibility of night hotline support 
• Displays a strong customer service attitude in everyday responsibilities, enjoy working in a multicultural team and communicating with a diverse, multinational audience of users, providers and stakeholders

Before applying for this position, which will be based in Frankfurt, please ensure that you are authorised to work in the European Union.

If you:

- are interested in building a career in a challenging and international environment with enticing compensation and benefits

- want to work for a company that plays a key role in expanding pan-European payment infrastructures

- have the required qualifications and skills

The Customer Services Team is responsible for:

• daily processing and settlement
• incident and crisis management including regular updates of crisis management procedures
• management of testing and live cycles of participants for all services
• participant support
• participant training

The Infrastructure and Development Team is responsible for:

• testing new services, technical and functional releases, CRM and customer portal
• business continuity and management of resilience testing activities
• infrastructure and security monitoring controls
• transversal projects implementation respecting operation needs

The Data Reporting Team is responsible for:

• quality and integrity of data
• creation, maintenance and production of reports and dashboards
• coordination of service data and analysis for internal and external stakeholders
• analysis and reporting on service performance and operation business processes

In addition to Infrastructure and Development Management, you will be:

• involved in the business administration monitoring, incident management and resilience testing duties
• responsible for continuous risk and security level assessment of the business processes and its escalation when required.